The Digital Donor

How Digital Environments are Shaping Today’s Donor Outreach, Expectations and Experiences. This presentation was delivered at the Northern Philanthropy Institute Conference on November 15, 2017. The conference is composed of fundraising organizations throughout Northern Ontario, from Thunder Bay to Sudbury.

Student Journey Mapping

The student journey in higher education is the most high engagement purchase of a lifetime. It is the most defining purchase and nearly the most expensive. With that said, there are many personas within the student journey to evaluate and many activities throughout it. In this presentation, I’ve brought together Read more…

#pseweb – Web Wars: A New Hope

This presentation was delivered on July 29, for the #pseweb conference in Toronto, Ontario. Here’s the description of the talk: Planning the governance, architecture and content of a website can sometimes feel like a sci-fi trilogy. With stakeholders, HiPPOs and your gut all giving you conflicting ideas, where do you Read more…

The Future of Education

Barriers have long existed in education; proximity, access to resources, logistics, financial and social. Many of these barriers have been removed by forward-thinking institutions and individuals (that’s another conversation, but Sal Khan embodies it).  The truth is “the student” changes with time and so should the institutions; the key is Read more…